Refund and Cancellation
Refund and Cancellation
At ARJ Gold & Diamonds, we aim to provide a clear and reliable shopping experience for customers exploring our gold, diamond, pearl, gemstone, and silver jewellery collections.
This policy explains how customers can request order cancellations, returns, exchanges, or refunds for purchases made through our website.
Order Cancellation
Customers who wish to cancel an order should contact ARJ Gold & Diamonds as soon as possible and provide their order number and purchase details.
Cancellation requests will be reviewed according to the order’s processing and dispatch status.
Orders that have already been dispatched may not be eligible for cancellation and may instead need to follow the applicable return procedure.
Please contact our team before assuming that an order has been cancelled. Cancellation will be considered confirmed only after our team communicates the outcome.
Return Requests
If you wish to return a jewellery item, please contact our customer support team before sending the product back.
Please provide your order number, product details, reason for the return, and photographs where relevant.
Return eligibility will be assessed according to the applicable product conditions, the circumstances of the request, and applicable law.
Product Condition and Packaging
Where a return is approved, the product may need to be returned in its original condition, together with the original packaging, invoice, tags, certificates, and any other items supplied with the purchase.
Jewellery that has been worn, damaged, altered, resized, engraved, or customised may be subject to return restrictions, except where applicable law or an approved product-related claim requires otherwise.
Please obtain return instructions from our team before shipping any product.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery.
Include your order number, a description of the issue, and clear photographs or other supporting evidence where available.
Our team will review the information and advise you on an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, exchange, or refund.
Refund Eligibility
Refund requests may be considered for approved cancellations, eligible returns, verified product issues, or other circumstances covered by our policies and applicable law.
Approval may depend on the order status, the condition of the product, the reason for the request, and any necessary inspection.
Any restrictions applicable to personalised or custom-made jewellery will be communicated where relevant and will not override rights provided by applicable law.
Refund Processing
Once a refund has been approved, it will generally be processed through the original payment method wherever possible.
The time required for the refunded amount to appear in your account may depend on the payment provider or bank. Any applicable processing timelines will be communicated when the refund is confirmed.
Any deductions or charges, if applicable, must be consistent with the terms disclosed to the customer and applicable law.
Exchanges
Exchange requests are subject to product availability, eligibility, and confirmation by our customer support team.
If the replacement item has a different price, any additional payment or applicable refund will be communicated before the exchange is completed.
Shipping and Return Arrangements
Customers should contact our team to confirm the return procedure and any applicable shipping arrangements before sending an item back.
Any return shipping charges or collection arrangements will be communicated when the return request is reviewed.
Policy Updates
ARJ Gold & Diamonds may update this policy to reflect changes in business practices or applicable legal requirements. Updated terms will be published on this page.
Contact Us
For order cancellations, return requests, exchanges, or refunds, please contact:
ARJ Gold & Diamonds
Address: 53/A, 9th Cross, JP Nagar Phase 1, Bangalore – 560078, India
Phone: +91 90357 50124
Email: sri@arjgoldanddiamonds.com
Please include your order number when contacting us about an existing purchase.