Privacy Policy
Privacy Policy
Welcome to ARJ Gold & Diamonds. We respect your privacy and are committed to protecting the personal information you share with us while browsing our website, exploring our jewellery collections, or placing an order.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website.
Information We Collect
When you use our website, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing address, shipping address, and details submitted through our enquiry forms.
- Order Information: Products purchased, order details, delivery information, and transaction references.
- Payment Information: Payment-related information processed through our payment service providers.
- Technical Information: Browser type, device information, IP address, cookies, and website usage data, where collected.
- Communication Information: Messages, enquiries, feedback, and other information you voluntarily provide.
How We Use Your Information
We may use your information to:
- Process and manage jewellery orders.
- Arrange order fulfilment and delivery.
- Respond to enquiries and provide customer support.
- Send order confirmations and transaction-related updates.
- Improve our website, jewellery collections, and customer experience.
- Maintain website security and help prevent fraudulent activities.
- Send promotional communications where permitted by law and your preferences.
- Comply with applicable legal and regulatory obligations.
Cookies and Website Usage
Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors interact with our pages. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Sharing of Personal Information
We may share relevant information with trusted service providers, including payment processors, delivery partners, website hosting providers, and technical service providers, where necessary to operate our website or fulfil your requests.
We may also disclose information when required by law or to protect our legal rights.
We do not sell personal information to third parties.
Payment Security
Payments made through our website may be processed by third-party payment service providers. Payment processing is subject to the relevant provider’s terms and privacy practices.
Customers should avoid sharing sensitive payment credentials, passwords, or one-time passwords with anyone.
Data Security and Retention
We take reasonable measures to safeguard personal information against unauthorised access, misuse, loss, or disclosure.
Information is retained only for as long as reasonably necessary for business operations, order management, dispute resolution, and applicable legal requirements.
Your Privacy Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request to stop receiving promotional communications.
We may need to retain certain information where required by law or for legitimate business purposes.
Third-Party Websites
Our website may contain links to external websites or services. ARJ Gold & Diamonds is not responsible for the privacy practices or content of third-party websites.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our website, business practices, or applicable legal requirements. Updated terms will be published on this page.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.
ARJ Gold & Diamonds
Address: 53/A, 9th Cross, JP Nagar Phase 1, Bangalore – 560078, India
Phone: +91 90357 50124
Email: sri@arjgoldanddiamonds.com